- How much does it cost to send a parcel from Italy to Luhansk?
- A 1 kg parcel — from €44.00, 10 kg — from €84.90, 30 kg — from €204.70. Delivery to the recipient's post office. Get the exact price for your weight in the calculator above or on WhatsApp.
- How long does a parcel from Italy to Luhansk take?
- Usually 15–20 days from the moment it leaves Italy. Departures are weekly, usually on Tuesdays — we confirm the nearest date on WhatsApp. Delivery is to the recipient’s post office.
- Can the parcel be delivered to the recipient’s door?
- No. There are no courier services operating in the so-called LNR, including EMS, so delivery is only to the recipient’s post office. The office is determined by the postcode in the address, and the local post notifies the recipient of arrival.
- Will the parcel reach my city?
- We ship to Luhansk, Alchevsk, Stakhanov, Rovenky, Antratsyt, Sverdlovsk, Kirovsk, Krasnodon and other localities of the Luhansk direction (LNR, so-called). We confirm the availability of a specific locality on request before shipping — send the recipient’s city on WhatsApp and we’ll check and reply before you pay anything.
- Which post office will the parcel arrive at?
- The one that serves the recipient’s address — the post determines it by postcode. The exact office cannot be named in advance, so it’s important to provide the full address with the postcode.
- How will the recipient know the parcel has arrived?
- The local post notifies the recipient of arrival. In addition, pass the tracking number to the recipient — it shows the parcel’s movement, including on pochta-lnr.su.
- How do I track the parcel?
- Each parcel gets a BPD tracking number — you follow its journey from drop-off in Italy. After it arrives in the region, the recipient can additionally track it on the local postal operator’s site pochta-lnr.su — we’ll show you how.
- How do I address the parcel correctly?
- Top left — your details in Latin letters: address, first and last name, phone. Bottom right — the recipient’s details in Russian: postcode, city, street and house number, full name, phone. In the country line write “Russia”, then the region, city and postcode.
- What is needed to collect the parcel?
- The recipient’s passport. A Ukrainian passport works too, provided it is valid at the time of collection.
- How do I pay?
- Payment for shipping is made after the parcel reaches our warehouse and is weighed: you pay for the actual weight, no surprises. We send the invoice on WhatsApp.
- What can and cannot be sent?
- A parcel is 1 to 30 kg, up to 50×50×100 cm. A contents list must be placed inside. Food — up to 5 kg per parcel, non-perishable; cheese and cured meats vacuum-packed only. We do not accept for carriage prohibited goods, dual-use goods, sanctioned goods, dangerous goods, weapons and their components, cash, or items without a clear description.
- Can I send devices or electronics?
- We do not ship phones, tablets, computers, laptops or their components. Monitors are also excluded: they are fragile, and if damaged the compensation is limited to the shipping cost, not the price of the monitor. Ordinary home appliances — a vacuum cleaner, a coffee machine — we do ship. If you’re unsure about a specific item, send the list via WhatsApp — we’ll check before dispatch.
- Can I send vitamins and supplements?
- Yes. Only prescription medicines are prohibited — over-the-counter vitamins and supplements are fine.
- How do I compile the list of contents without receipts?
- In free form, with an approximate value for each item: shoes €20, sweets €10, clothes €15. The list goes inside the parcel — without it, the parcel cannot be accepted.