- How much does it cost to ship a parcel to the Donetsk or Luhansk direction?
- A 1 kg parcel — from €44.00, 10 kg — from €84.90, 30 kg — from €204.70 on the "to the post office" tariff. You can work out the exact cost for your weight in the calculator above or via WhatsApp.
- How long does a parcel from Italy take to reach Donetsk or Luhansk?
- Usually 15–20 days from the dispatch date in Italy. Dispatches go out once a week, usually on Tuesdays — we’ll confirm the next date via WhatsApp. Delivery is to the recipient’s post office.
- What is the difference between the Donetsk and Luhansk directions?
- The shipping terms are the same: 15–20 days, delivery to the post office, dispatches on Tuesdays, weight 1–30 kg. Only the localities and the route within the region differ. Details and the list of cities are on the dedicated pages: "Shipping to Donetsk" and "Shipping to Luhansk".
- How heavy can the parcel be?
- From 1 to 30 kg per parcel, up to 50×50×100 cm. A list of contents must be placed inside the parcel — we’ll help you write it via WhatsApp.
- Will my parcel reach my city?
- We confirm the availability of a specific locality on request before dispatch. Send the recipient’s city via WhatsApp — we’ll check and reply before you pay anything.
- Can the parcel be delivered to the recipient’s door?
- No. Neither the Donetsk nor the Luhansk direction has courier services operating, including EMS, so delivery is only to the recipient’s post office. The office is determined by postcode, and the local post notifies the recipient of arrival.
- Can I send devices or electronics?
- We do not ship phones, tablets, computers, laptops or their components. Monitors are also excluded: they are fragile, and if damaged the compensation is limited to the shipping cost, not the price of the monitor. Ordinary home appliances — a vacuum cleaner, a coffee machine — we do ship. If in doubt, send the list via WhatsApp — we’ll check before dispatch.
- What is needed to collect the parcel?
- The recipient’s passport. A Ukrainian passport works too, provided it is valid at the time of collection.