- How much does it cost to send a parcel from Italy to Donetsk?
- A 1 kg parcel costs from €44.00, 10 kg — from €84.90, 30 kg — from €204.70 on the Standard rate (to a post office). Get the exact price for your weight in the calculator above or on WhatsApp.
- How long does a parcel from Italy to Donetsk take?
- Usually 15–20 days from the dispatch date in Italy. Dispatches go out once a week, on Tuesdays — we’ll confirm the next date via WhatsApp. Delivery is to the recipient’s post office.
- Can the parcel be delivered to the recipient’s door?
- No. There are no courier services operating in the so-called DNR, including EMS, so delivery is only to the recipient’s post office. The office is determined by the postcode in the address, and the local post notifies the recipient of arrival.
- Will my parcel reach my city?
- We deliver to Donetsk, Mariupol, Makiivka, Horlivka, Yasynuvata, Khartsyzk, Yenakiieve, Volnovakha and other localities. We confirm the availability of a specific locality on request before dispatch — send the recipient’s city via WhatsApp, and we’ll check and reply straight away.
- Which post office will the parcel arrive at?
- The one that serves the recipient’s address — the post determines it by postcode. The exact office cannot be named in advance, so it’s important to provide the full address with the postcode.
- How will the recipient know the parcel has arrived?
- The local post notifies the recipient of arrival. In addition, pass the tracking number to the recipient — it shows the parcel’s movement, including on postdonbass.ru.
- How do I track my parcel?
- Each parcel is assigned a BPD tracking number — it lets you follow the parcel from drop-off in Italy. Once it arrives in the region, its movement can also be tracked on the local postal operator’s website, postdonbass.ru — we’ll show you how.
- How do I address the parcel correctly?
- Top left — your details in Latin letters: address, first and last name, phone. Bottom right — the recipient’s details in Russian: postcode, city, street and house number, full name, phone. In the country line write “Russia”, then the region, city and postcode.
- What is needed to collect the parcel?
- The recipient’s passport. A Ukrainian passport works too, provided it is valid at the time of collection.
- How do I pay?
- Payment for shipping is made after the parcel reaches the warehouse and is weighed. You pay for the actual weight, with no surprises. We issue the invoice via WhatsApp.
- What can and cannot be sent?
- A parcel is 1 to 30 kg, up to 50×50×100 cm. A list of contents must be placed inside the parcel. Food — up to 5 kg per parcel, non-perishable; cheese and cured meats vacuum-packed only. We do not accept prohibited goods, dual-use goods, sanctioned goods, dangerous cargo, weapons and their components, cash, or items without a clear description. If you’re unsure about a specific item — send the list via WhatsApp, and we’ll check before dispatch.
- Can I send devices or electronics?
- We do not ship phones, tablets, computers, laptops or their components. Monitors are also excluded: they are fragile, and if damaged the compensation is limited to the shipping cost, not the price of the monitor. Ordinary home appliances — a vacuum cleaner, a coffee machine — we do ship. If you’re unsure about a specific item, send the list via WhatsApp — we’ll check before dispatch.
- Can I send vitamins and supplements?
- Yes. Only prescription medicines are prohibited — over-the-counter vitamins and supplements are fine.
- How do I compile the list of contents without receipts?
- In free form, with an approximate value for each item: shoes €20, sweets €10, clothes €15. The list goes inside the parcel — without it, the parcel cannot be accepted.