- How much does it cost to send a parcel from Italy to Donetsk?
- A parcel up to 5 kg costs from €54.95, up to 10 kg — from €84.90, up to 20 kg — from €144.80 on the Standard rate (to a post office). Beyond that — €5.99 per kilo. Get the exact price for your weight in the calculator above or on WhatsApp.
- How long does a parcel from Italy to Donetsk take?
- Usually 15–20 days from the dispatch date in Italy. Dispatches go out once a week, on Tuesdays — we’ll confirm the next date via WhatsApp. Delivery is to the recipient’s post office.
- Will my parcel reach my city?
- We deliver to Donetsk, Horlivka, Makiivka and other localities. We confirm the availability of a specific locality on request before dispatch — send the recipient’s city via WhatsApp, and we’ll check and reply straight away.
- How do I pay?
- Payment for shipping is made after the parcel reaches the warehouse and is weighed. You pay for the actual weight, with no surprises. We issue the invoice via WhatsApp.
- How do I track my parcel?
- Each parcel is assigned a BPD tracking number — it lets you follow the parcel from drop-off in Italy. Once it arrives in the region, its movement can also be tracked on the local postal operator’s website, postdonbass.ru — we’ll show you how.
- What can and cannot be sent?
- A parcel is 5 to 30 kg, up to 50×50×100 cm. A list of contents must be placed inside the parcel. Food — up to 5 kg per parcel, non-perishable; cheese and cured meats vacuum-packed only. We do not accept prohibited goods, dual-use goods, sanctioned goods, dangerous cargo, weapons and their components, cash, or items without a clear description. If you’re unsure about a specific item — send the list via WhatsApp, and we’ll check before dispatch.